Igniting Growth

The Magic of Rapport

Wednesday, September 26, 2018

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one's complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the other night, a man shot and killed his neighbor over the neighbor putting his trash in the alley for pick up. All of this was caught on iPhone video, or I would not have believed it.  The world seems to have a short fuse right now.  We have lost rapport.  Rapport is a close and harmonious relationship in which people or groups concerned understand each other's feelings or ideas and communicate well. Rapport has not just left airplanes and neighborhoods it is often missing in the work place, hindering real progress.  We are not communicating well.  We ascribe motivations and intentions to "the other" which are negative. We don't want to listen as we think "the other" is manipulating the truth.  ..

The P&G Family

Friday, October 13, 2017


The Cobbler: Barefoot No More!

Monday, September 18, 2017


The kitchen table of innovation

Thursday, October 16, 2014

The heartbeat of a home is usually the kitchen table. It is where people gather around for meals, homework, coffee. It draws people in and it invites conversation.  I have noticed that, just like a kitchen table is the pulse of a home, most innovation studios that are flowing have a similar gathering spot for their designers and staff.  One design leader I know told me it is the absolutely first thing she does when she  moves into a new studio--to put a table in a central spot that invites pausing, conversation, sharing of ideas and meals. Innovation requires that random collisions occur and diverse perspectives intersect.   An inviting table in a central location can help those collisions and intersections to happen.  Sometimes the simplest of things can make a huge impact.  ..

A Great Big Small World

Friday, September 05, 2014

What is this a picture of? ..

It's not rocket science, it is human science.

Monday, August 25, 2014

I have been recently wowed by the 21C Museum Hotel in Cincinnati.  I have really high expectations so being wowed is a high hurdle.  Recently, I led a innovation workshop there. I was worried about it because my experience with hotels and innovation workshops has been mostly dissatisfying.  Rooms not set up as requested or technology not present or in working order.  Dark rooms that lower energy.  When I arrived at 21C, everyone was welcoming and pleasant and everything was as requested and in working order.  It was easy.  Not a wow, just what I expected, which for hotels is a step up.   ..

A False Sense of Control

Wednesday, July 30, 2014

In an interesting article in today's WSJ Drug Manufacturers bemoan the consumer engagement via social media during clinical trials and only see the down side of perhaps impacting the trial purity or causing some discovery that might increase scrutiny. I read the article with a different stance: ..

Rockin Robin….DT Tweet Tweet

Thursday, April 24, 2014

Michael Jackson sang about it long before its time…. ..

Rebels at Work

Thursday, October 31, 2013

Are you a rebel at work?  I heard a former CIA director, Carmen Medina, speak at BIF 9 about being a rebel at work and I was intrigued. The language was provocative, yet it felt familiar.  My language for the same thing is "change agent".  Corporate America, Government, Non Profits all need these counter-cultural people to step up and lead to a better place, even if they don't quite fit in.  Whether called a rebel or change agent, or the people in "orbit around the giant hairball" as author Gordon MacKenzie calls it.  Rebels and change agents need their organizations and their organizations need them. ..

Crowd Sourcing versus Community Building

Friday, September 27, 2013

Crowd Sourcing is all the rage. Loans, venture capital, logos, they are all capable of being sourced from strangers, thanks to the power of technology.  It is enticing. Yet, crowds are collections of invisible, unseen people who don't know each other.  They don't have a deeper connection with one another.  In today's fast moving world, if you are just a member of a crowd, it can be lonely.  After all, "crowds push and shove to get personally ahead" as Doug Ulman of Livestrong says.  He also notes "isolation is fatal and shrinks possibilities".  In community, however, you are not alone.  You "look them in the eye and shake hands" so that you all move forward together.  Social Media can offer both crowd and community opportunities. You can be part of a crowd that "likes" something or part of a community such as alumni pages or custom communities of common interest and dialog. ..

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