In Our Own Way

In Our Own Way

I have been struck recently how often the challenges we face in our work and lives are self created.  In essence, we are in our own way. We can overcomplicate the issue We can be willing to hold onto assumptions that do not help us We can be unwilling to be...

Operator Error!

Design Thinking is… What is Design Thinking–good or bad? a useful approach or a waste of time? innovative or preserving the status quo? I hate to do it again but it’s all in the AND, not the OR. Design Thinking is good and bad, useful and a waste of...

The Magic of Rapport

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one’s complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the...
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