Igniting Growth

The Magic of Rapport

Wednesday, September 26, 2018

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one's complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the other night, a man shot and killed his neighbor over the neighbor putting his trash in the alley for pick up. All of this was caught on iPhone video, or I would not have believed it.  The world seems to have a short fuse right now.  We have lost rapport.  Rapport is a close and harmonious relationship in which people or groups concerned understand each other's feelings or ideas and communicate well. Rapport has not just left airplanes and neighborhoods it is often missing in the work place, hindering real progress.  We are not communicating well.  We ascribe motivations and intentions to "the other" which are negative. We don't want to listen as we think "the other" is manipulating the truth.  ..

Operator Error!

Monday, September 10, 2018

Design Thinking is... ..

In Our Own Way

Tuesday, June 19, 2018

I have been struck recently how often the challenges we face in our work and lives are self created.  In essence, we are in our own way. ..

Design Thinking-Moving Beyond Disintegration

Thursday, November 16, 2017


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The P&G Family

Friday, October 13, 2017

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The Cobbler: Barefoot No More!

Monday, September 18, 2017

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The Role of Detractors!

Thursday, July 27, 2017

Innovation is change by its very nature and so it brings out energy, both positive and negative. The positive energy is from all the people who get excited about the possibilities.  But, there may be as many people who harbor negative energy...your detractors.  You might think they are in the way of your success.  That reaction is natural.  I suggest another way to think about them....they are yet another help to your success. ..

The Discipline of Discovery

Wednesday, August 03, 2016

Discovery, Creativity, Innovation.  When you think of these words I bet you don't think of associating words like discipline and process to them. Yet, I would say it is appropriate to do just that, but in ways that may not be what you might typically imagine. ..

Simple Things to Set the Conditions for Co-Creation

Tuesday, June 21, 2016

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